Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have [5] calendar days to return an item from the date you received it, only if the product is in bad condition such as damage (Natural crystal cracks and flaws will not be deemed as "damage" and return and refund will not be accepted.)

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you.

Shipping

Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of return shipping will be deducted from the refund.

The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.

Damaged Item During Shipment

Crystal C Sdn. Bhd. would not be held liable for any damage that is rendered to our products at the advised destimation once the products has been delivered. Once the products has been delivered and signed for, Crystal C Sdn. Bhd. is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.